Effective Date: June 1, 2026
Thank you for visiting our website.
We only collect personal information that you voluntarily provide through our newsletter sign-up form. This information may include your email address.
Submitting the form is optional.
We use your email address solely to send you updates, news, and information about our products and services.
We do not sell or share your personal information for advertising or marketing by third parties.
Our newsletter sign-up form is provided through Google Forms. Information you submit through the form is processed and stored by Google in accordance with Google's privacy practices.
This website does not use cookies for advertising or analytics.
You may unsubscribe from our newsletter at any time. If you would like your information removed, please contact us using the email address below.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy or would like your data removed, please contact us at:
Email: info@shaper.ch
This section applies if you take part in our field trial. It adds to the rest of this privacy policy.
Shaper AG, Wiesenstrasse 10a 8952 Schlieren, Switzerland, is responsible for your data in the field trial. For any question about your data, write to info@shaper.ch.
Your contact details. First name, last name, email address and preferred language. We use these to invite you, to send you surveys and updates, and to answer your questions.
How you use the test device and app. For example how long and how often the device is used, which settings and programmes you choose, and technical information such as battery level, firmware version and error reports.Â
Your survey answers. During the trial we send you a few short surveys. Some questions ask how your back feels, including whether you have discomfort or pain. Answers to these questions are information about your health. We only collect them if you give your explicit consent in the survey, and you can skip the trial surveys or withdraw your consent at any time.
Your participation record. Whether you were invited, have confirmed and are taking part, and when you completed each survey.
to run the field trial and stay in touch with you
to understand how the test device is used and where it needs to improve
to find and fix technical faults
We do not sell your data, and we do not use it for advertising. Results we share outside the company are summarised so that no individual can be identified.
Survey answers and usage data are stored under a random participant ID, separately from your name and email address. Only the team members who run the trial can link the two.
We use service providers who process data on our behalf and under contract:
Supabase  Database for participant and usage data United Kingdom / EU
Typeform Surveys EU / USA
Zapier Automating invitations and confirmations USA
Google Email and video hosting EU / USA
Some of these providers are located outside Switzerland and the EU, including in the United Kingdom and the United States. Where a country does not offer the same level of data protection, we rely on recognised safeguards such as standard contractual clauses or the provider's certification under the Swiss–US and EU–US Data Privacy Frameworks.
We keep your trial data for the duration of the field trial and for 12 months afterwards, so we can evaluate the results. After that we delete it or make it anonymous. If you leave the trial early, we delete your contact details within 5 days, unless you ask us to stay in touch.
We process your contact details and usage data to carry out the field trial you signed up for, and because we have a legitimate interest in developing our product. We process your answers to health-related survey questions only on the basis of your explicit consent.
Your choices and rights
You can at any time:
withdraw your consent to the health-related survey questions,
leave the field trial and have your data deleted.
Write to info@shaper.ch and we will respond within 30 days. Withdrawing consent or leaving the trial has no disadvantage for you. If you believe we have handled your data wrongly, you can contact the Swiss Federal Data Protection and Information Commissioner (FDPIC), or the data protection authority of your country if you live in the EU.